Update troubleshooting.md
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icon: tools
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---
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## Backup error
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## Basic
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!!!info If you are unable to create a backup.
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==- Repositories/Extensions are not loading.
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If the repositories are not loading in [the official site](https://cloudstream.cf/repos/) or [!badge variant="dark" text="Extensions"] section, repeat the process using VPN connection.
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===
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==- `XYZ` extension is not loading.
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1. Open the site in the browser. If the site is not loading in browser also, use VPN or try [!badge variant="dark" text="site cloning"](/Settings/cloningsite.md).
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2. If the site is working in browser, post a report in the `reports` channel.
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===
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==- Backup error
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Change/reselect the download location.
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[!badge variant="dark" icon="/static/base.png" text="Cloudstream"] → [!badge variant="dark" icon="/static/gear.png" text="Settings"] → [!badge variant="dark" icon="download" text="download path"] and then select a custom location.
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!!!
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===
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## Restore backup error
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!!!info If you are unable to read the backup file.
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==- Restore backup error
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Rename the extension of the file from `json to txt`. Now try again to read the backup file.
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!!!
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===
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## Error: Out of memory
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!!!info If the movie doesn't play showing an error saying out of memory.
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==- Error: Out of memory
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Change the video cache on disk. [!badge variant="dark" icon="/static/base.png" text="Cloudstream"] → [!badge variant="dark" icon="/static/gear.png" text="Settings"] → [!badge variant="dark" text="player"] > [!badge variant="dark" icon="server" text="video cache on disk"] and set a **lower amount of cache**.
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===
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==- Safe mode on
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Clear the app cache and restart the app. You can also set a lower amount cache to avoid this issue.
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!!!contrast This is a general troubleshooting. May not fix the issue. Then post it in the reports channel.
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!!!
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===
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## Repositories/Extensions are not loading.
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!!!info If the repositories are not loading in [the official site](https://cloudstream.cf/repos/) or [!badge variant="dark" text="Extension"] section.
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Do the process again using VPN connection.
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!!!
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## Broken Subtitle
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!!!info If the subtitles are broken while playing a video.
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## Subtitles
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==- Broken Subtitles
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[!badge variant="dark" text="Video player"] → [!badge variant="dark" text="sources"] → [!badge variant="dark" text="subtitles"] and click the [!badge variant="dark" text="Auto"] at the top. Now change the encode of the subtitle language.
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!!!
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===
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## Subtitle casting issue
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==- Subtitles casting issue
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If subtitle isn't casting on the tv with the native casting system., try casting using [this app](https://play.google.com/store/apps/details?id=com.instantbits.cast.webvideo).
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!!!info If subtitle isn't casting on the tv with the native casting system.
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Try casting using [this app](https://play.google.com/store/apps/details?id=com.instantbits.cast.webvideo).
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[!badge variant="dark" icon="/static/base.png" text="Cloudstream"] → [!badge variant="dark" text="Episode page"] → **Press and hold the epsiode** → [!badge variant="dark" text="play with Web Video Cast"] → **choose the link and then cast.** *The subtitle selection maybe not as good as cs3.*
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!!!
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## Safe mode on
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!!!info If the app turns on safe mode.
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clear the app cache and restart the app. You can also set a lower amount cache to avoid this issue.
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!!!danger This is a general troubleshooting. May not fix the issue. Then post it in the reports channel.
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!!!
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===
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## Sorastream
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!!!info The episode loading is taking too long.
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==- The episode loading is taking too long.
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As it scrapes a lot of sites, it takes time to load all of them. Skip loading after 3-5 seconds.
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!!!
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===
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!!!info Some sources are not loading.
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==- Some sources are not loading.
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1. Sora has some geo restricted sources. Use a VPN to access those sources.
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2. Or, exo player can't handle the video. Use external player like VLC.
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!!!
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===
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!!!info Some titles are showing "No links found".
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==- Some titles are showing "No links found".
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Sora uses TMDb for catalogue, not the sources. So, it may show titles that no site has.
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!!!
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===
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!!!info Some videos are not playing video/audio.
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==- Some videos are not playing video/audio.
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EXO player can't handle the video. Use external player like VLC.
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!!!
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===
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!!!info Video Download error.
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==- Video Download error.
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Try 1DM to download from Sorastream
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!!!
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===
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## WSA
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!!!info Install.ps1 is not recognized/missing
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==- Install.ps1 is not recognized/missing
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@ -94,9 +90,9 @@ Try 1DM to download from Sorastream
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```
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4. The script will run and Windows Subsystem For Android™ will be installed
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!!!
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===
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!!!info Virtualization Error
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==- Virtualization Error
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@ -121,4 +117,5 @@ Try 1DM to download from Sorastream
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bcdedit /set hypervisorlaunchtype auto
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```
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7. Reinstall WSA by running `Run.bat`
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!!!
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===
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