csdocs/troubleshooting.md

label	order	icon
Troubleshooting	700	tools

Basic

==- Repositories/Extensions are not loading. If the repositories are not loading in the official site or in the [!badge variant="dark" text="Extensions"] section, repeat the process using VPN connection.

==- XYZ extension is not loading.

1. Open the site in the browser. If the site is not loading in browser also, use VPN or try !badge variant="dark" text="site cloning".
2. If the site is working in browser, post a report in the reports channel. ===

==- Backup error Change/reselect the download location. [!badge variant="dark" icon="/static/base.png" text="Cloudstream"] → [!badge variant="dark" icon="/static/gear.png" text="Settings"] → [!badge variant="dark" icon="download" text="download path"] and then select a custom location.

==- Restore backup error Rename the extension of the file from json to txt. Now try again to read the backup file.

==- Error: Out of memory Change the video cache on disk. [!badge variant="dark" icon="/static/base.png" text="Cloudstream"] → [!badge variant="dark" icon="/static/gear.png" text="Settings"] → [!badge variant="dark" text="player"] > [!badge variant="dark" icon="server" text="video cache on disk"] and set a lower amount of cache.

==- Safe mode on Clear the app cache and restart the app. You can also set a lower amount cache to avoid this issue. !!!contrast This is a general troubleshooting. May not fix the issue. Then post it in the reports channel. !!!

Subtitles

==- Broken Subtitles [!badge variant="dark" text="Video player"] → [!badge variant="dark" text="sources"] → [!badge variant="dark" text="subtitles"] and click the [!badge variant="dark" text="Auto"] at the top. Now change the encode of the subtitle language.

==- Subtitles casting issue If subtitle isn't casting on the tv with the native casting system., try casting using this app.

[!badge variant="dark" icon="/static/base.png" text="Cloudstream"] → [!badge variant="dark" text="Episode page"] → Press and hold the epsiode → [!badge variant="dark" text="play with Web Video Cast"] → choose the link and then cast. The subtitle selection maybe not as good as cs3.

Sorastream

==- The episode loading is taking too long. As it scrapes a lot of sites, it takes time to load all of them. Skip loading after 3-5 seconds.

==- Some sources are not loading.

1. Sora has some geo restricted sources. Use a VPN to access those sources.
2. Or, exo player can't handle the video. Use external player like VLC. ===

==- Some titles are showing "No links found". Sora uses TMDb for catalogue, not the sources. So, it may show titles that no site has.

==- Some videos are not playing video/audio. EXO player can't handle the video. Use external player like VLC.

==- Video Download error. Try 1DM to download from Sorastream

WSA

==- Install.ps1 is not recognized/missing

If the popup windows disappear without asking administrative permission and Windows Subsystem For Android™ is not installed successfully, you should manually run Install.ps1 as administrator:

1. Press Win+x and select Windows™ Terminal (Admin)

2. Input the command below and press enter, replacing {X:\path\to\your\extracted\folder} including the {} with the path of the extracted folder

       cd "{X:\path\to\your\extracted\folder}"
   

3. Input the command below and press enter

       PowerShell.exe -ExecutionPolicy Bypass -File .\Install.ps1
   

4. The script will run and Windows Subsystem For Android™ will be installed ===

==- Virtualization Error

1. Remove WSA

2. Go to "Turn Windows features on and off" and disable Hyper-V, Virtual Machine Platform, Windows Hypervisor Platform, and Windows Subsystem for Linux, then restart.

3. Reenable these features and restart a second time.

4. Make sure Core Isolation is turned off.

5. In registry editor (regedit), go to \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\FsDepends

   Change the value of “Start” from 3 to 0

!!! You can change it back to 3, if it makes no difference !!!

6. Then in CMD (Run as Adminstrator), paste:

bcdedit /set hypervisorlaunchtype auto

7. Reinstall WSA by running Run.bat ===