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icon: tools icon: tools
--- ---
## Backup error ## Basic
!!!info If you are unable to create a backup. ==- Repositories/Extensions are not loading.
If the repositories are not loading in [the official site](https://cloudstream.cf/repos/) or [!badge variant="dark" text="Extensions"] section, repeat the process using VPN connection.
===
==- `XYZ` extension is not loading.
1. Open the site in the browser. If the site is not loading in browser also, use VPN or try [!badge variant="dark" text="site cloning"](/Settings/cloningsite.md).
2. If the site is working in browser, post a report in the `reports` channel.
===
==- Backup error
Change/reselect the download location. Change/reselect the download location.
[!badge variant="dark" icon="/static/base.png" text="Cloudstream"] → [!badge variant="dark" icon="/static/gear.png" text="Settings"] → [!badge variant="dark" icon="download" text="download path"] and then select a custom location. [!badge variant="dark" icon="/static/base.png" text="Cloudstream"] → [!badge variant="dark" icon="/static/gear.png" text="Settings"] → [!badge variant="dark" icon="download" text="download path"] and then select a custom location.
!!! ===
## Restore backup error ==- Restore backup error
!!!info If you are unable to read the backup file.
Rename the extension of the file from `json to txt`. Now try again to read the backup file. Rename the extension of the file from `json to txt`. Now try again to read the backup file.
!!! ===
## Error: Out of memory ==- Error: Out of memory
!!!info If the movie doesn't play showing an error saying out of memory.
Change the video cache on disk. [!badge variant="dark" icon="/static/base.png" text="Cloudstream"] → [!badge variant="dark" icon="/static/gear.png" text="Settings"] → [!badge variant="dark" text="player"] > [!badge variant="dark" icon="server" text="video cache on disk"] and set a **lower amount of cache**. Change the video cache on disk. [!badge variant="dark" icon="/static/base.png" text="Cloudstream"] → [!badge variant="dark" icon="/static/gear.png" text="Settings"] → [!badge variant="dark" text="player"] > [!badge variant="dark" icon="server" text="video cache on disk"] and set a **lower amount of cache**.
===
==- Safe mode on
Clear the app cache and restart the app. You can also set a lower amount cache to avoid this issue.
!!!contrast This is a general troubleshooting. May not fix the issue. Then post it in the reports channel.
!!! !!!
===
## Repositories/Extensions are not loading. ## Subtitles
==- Broken Subtitles
!!!info If the repositories are not loading in [the official site](https://cloudstream.cf/repos/) or [!badge variant="dark" text="Extension"] section.
Do the process again using VPN connection.
!!!
## Broken Subtitle
!!!info If the subtitles are broken while playing a video.
[!badge variant="dark" text="Video player"] → [!badge variant="dark" text="sources"] → [!badge variant="dark" text="subtitles"] and click the [!badge variant="dark" text="Auto"] at the top. Now change the encode of the subtitle language. [!badge variant="dark" text="Video player"] → [!badge variant="dark" text="sources"] → [!badge variant="dark" text="subtitles"] and click the [!badge variant="dark" text="Auto"] at the top. Now change the encode of the subtitle language.
!!! ===
## Subtitle casting issue ==- Subtitles casting issue
If subtitle isn't casting on the tv with the native casting system., try casting using [this app](https://play.google.com/store/apps/details?id=com.instantbits.cast.webvideo).
!!!info If subtitle isn't casting on the tv with the native casting system.
Try casting using [this app](https://play.google.com/store/apps/details?id=com.instantbits.cast.webvideo).
[!badge variant="dark" icon="/static/base.png" text="Cloudstream"] → [!badge variant="dark" text="Episode page"] → **Press and hold the epsiode** → [!badge variant="dark" text="play with Web Video Cast"] → **choose the link and then cast.** *The subtitle selection maybe not as good as cs3.* [!badge variant="dark" icon="/static/base.png" text="Cloudstream"] → [!badge variant="dark" text="Episode page"] → **Press and hold the epsiode** → [!badge variant="dark" text="play with Web Video Cast"] → **choose the link and then cast.** *The subtitle selection maybe not as good as cs3.*
!!! ===
## Safe mode on
!!!info If the app turns on safe mode.
clear the app cache and restart the app. You can also set a lower amount cache to avoid this issue.
!!!danger This is a general troubleshooting. May not fix the issue. Then post it in the reports channel.
!!!
## Sorastream ## Sorastream
!!!info The episode loading is taking too long. ==- The episode loading is taking too long.
As it scrapes a lot of sites, it takes time to load all of them. Skip loading after 3-5 seconds. As it scrapes a lot of sites, it takes time to load all of them. Skip loading after 3-5 seconds.
!!! ===
!!!info Some sources are not loading. ==- Some sources are not loading.
1. Sora has some geo restricted sources. Use a VPN to access those sources. 1. Sora has some geo restricted sources. Use a VPN to access those sources.
2. Or, exo player can't handle the video. Use external player like VLC. 2. Or, exo player can't handle the video. Use external player like VLC.
!!! ===
!!!info Some titles are showing "No links found". ==- Some titles are showing "No links found".
Sora uses TMDb for catalogue, not the sources. So, it may show titles that no site has. Sora uses TMDb for catalogue, not the sources. So, it may show titles that no site has.
!!! ===
!!!info Some videos are not playing video/audio. ==- Some videos are not playing video/audio.
EXO player can't handle the video. Use external player like VLC. EXO player can't handle the video. Use external player like VLC.
!!! ===
!!!info Video Download error. ==- Video Download error.
Try 1DM to download from Sorastream Try 1DM to download from Sorastream
!!! ===
## WSA ## WSA
!!!info Install.ps1 is not recognized/missing ==- Install.ps1 is not recognized/missing
![](https://media.discordapp.net/attachments/1044322950725259274/1068243571544690719/9Qf3veK.png) ![](https://media.discordapp.net/attachments/1044322950725259274/1068243571544690719/9Qf3veK.png)
@ -94,9 +90,9 @@ Try 1DM to download from Sorastream
``` ```
4. The script will run and Windows Subsystem For Android™ will be installed 4. The script will run and Windows Subsystem For Android™ will be installed
!!! ===
!!!info Virtualization Error ==- Virtualization Error
![](https://user-images.githubusercontent.com/68629435/213985345-a6fc6e97-63f3-4741-8965-8d62a0d6b824.png) ![](https://user-images.githubusercontent.com/68629435/213985345-a6fc6e97-63f3-4741-8965-8d62a0d6b824.png)
@ -112,13 +108,14 @@ Try 1DM to download from Sorastream
Change the value of “Start” from `3` to `0` Change the value of “Start” from `3` to `0`
!!! !!!
You can change it back to 3, if it makes no difference You can change it back to 3, if it makes no difference
!!! !!!
6. Then in CMD (Run as Adminstrator), paste: 6. Then in CMD (Run as Adminstrator), paste:
```cmd ```cmd
bcdedit /set hypervisorlaunchtype auto bcdedit /set hypervisorlaunchtype auto
``` ```
7. Reinstall WSA by running `Run.bat` 7. Reinstall WSA by running `Run.bat`
!!! ===