[!badge variant="dark" icon="/static/base.png" text="Cloudstream"] → [!badge variant="dark" icon="/static/gear.png" text="Settings"] → [!badge variant="dark" icon="download" text="download path"] and then select a custom location.
!!!
## Restore backup error
!!!info If you are unable to read the backup file.
Rename the extension of the file from `json to txt`. Now try again to read the backup file.
!!!
## Error: Out of memory
!!!info If the movie doesn't play showing an error saying out of memory.
Change the video cache on disk. [!badge variant="dark" icon="/static/base.png" text="Cloudstream"] → [!badge variant="dark" icon="/static/gear.png" text="Settings"] → [!badge variant="dark" text="player"] > [!badge variant="dark" icon="server" text="video cache on disk"] and set a **lower amount of cache**.
!!!
## Repositories/Extensions are not loading.
!!!info If the repositories are not loading in [the official site](https://cloudstream.cf/repos/) or [!badge variant="dark" text="Extension"] section.
Do the process again using VPN connection.
!!!
## Broken Subtitle
!!!info If the subtitles are broken while playing a video.
[!badge variant="dark" text="Video player"] → [!badge variant="dark" text="sources"] → [!badge variant="dark" text="subtitles"] and click the [!badge variant="dark" text="Auto"] at the top. Now change the encode of the subtitle language.
!!!
## Subtitle casting issue
!!!info If subtitle isn't casting on the tv with the native casting system.
Try casting using [this app](https://play.google.com/store/apps/details?id=com.instantbits.cast.webvideo).
[!badge variant="dark" icon="/static/base.png" text="Cloudstream"] → [!badge variant="dark" text="Episode page"] → **Press and hold the epsiode** → [!badge variant="dark" text="play with Web Video Cast"] → **choose the link and then cast.***The subtitle selection maybe not as good as cs3.*
!!!
## Safe mode on
!!!info If the app turns on safe mode.
clear the app cache and restart the app. You can also set a lower amount cache to avoid this issue.
!!!danger This is a general troubleshooting. May not fix the issue. Then post it in the reports channel.
!!!
## Sorastream
!!!info The episode loading is taking too long.
As it scrapes a lot of sites, it takes time to load all of them. Skip loading after 3-5 seconds.
!!!
!!!info Some sources are not loading.
1. Sora has some geo restricted sources. Use a VPN to access those sources.
2. Or, exo player can't handle the video. Use external player like VLC.
!!!
!!!info Some titles are showing "No links found".
Sora uses TMDb for catalogue, not the sources. So, it may show titles that no site has.
!!!
!!!info Some videos are not playing video/audio.
EXO player can't handle the video. Use external player like VLC.
If the popup windows disappear without asking administrative permission and Windows Subsystem For Android™ is not installed successfully, you should manually run Install.ps1 as administrator:
1. Press Win+x and select Windows™ Terminal (Admin)
2. Input the command below and press enter, replacing {X:\path\to\your\extracted\folder} including the {} with the path of the extracted folder
2. Go to "Turn Windows features on and off" and disable Hyper-V, Virtual Machine Platform, Windows Hypervisor Platform, and Windows Subsystem for Linux, then restart.
3. Reenable these features and restart a second time.
4. Make sure Core Isolation is turned off.
5. In registry editor (regedit), go to `\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\FsDepends`
Change the value of “Start” from `3` to `0`
!!!
You can change it back to 3, if it makes no difference
