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---
title: FAQ
parent: For users
order: 1
---
## Can you add this site ....?
Yes, but we don't have infinite free time. Add the site in [#site-requests](https://discord.gg/5Hus6fM). We will not respond, but we will look at it when we feel like adding new sites. Adding sites properly takes hours and we do it for free.
Pinging developers will substantially decrease any chances of getting the site added. Adding the site yourself is the best way of getting it in the app.
## Site is not loading in the app, what to do?
1. Try the pre-release
2. Check that it loads in the browser
3. Try VPN & different DNS (Try both app DNS AND phone wide DNS in that order)
4. Report it if all of the above has failed
## Why is chromecasting not working?
If you can't start casting it's because the app doesn't find you TV on your network. VPN/Firewalls/wrong network may cause this.
If the videos won't load it's likely either due to:
The provider/video host simply not supporting casting (referer blocked), we can't fix this.
You are using a VPN, most video links are IP blocked meaning that casting will fail if you are connected to a VPN.
## Trailers.to keeps begging for a subscription
Check their site, if they are asking for a subscription it means that it doesn't exist on their site.
## When is imdb/trakt sync coming?
No ETA, but it's likely to come, by roughly that order.
## I am getting this error in the player: ...., what to do?
9 out of 10 times we can't help, don't report it, it's an error with exoplayer. If the same error is shown for all videos on a provider/source then do report it, it probably means the provider or source itself is outdated.
## Why is it buffering? I have great internet!
Because the server doesn't have as great internet, we can't fix, but you can:
1. Increase video cache
2. Try VPN (paradoxically it can speed up by improving routing)
## This app doesn't work on my TV!
If you are having issues navigating on your TV go to Settings > User interface > App layout > TV layout
If the issues persist after that report it
## How does it work ?
Basically this app sends requests to different websites (also called sources or providers) to find movies, series and animes and display them in the app nicely

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An Android app to stream and download Movies, TV-Shows and Animes
This [open source app](https://github.com/recloudstream/cloudstream) can stream any media content from various sources
Check out the [FAQ](./faq.md) first!
### Disclaimer ⚠️
The app is purely for educational and personal use.
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and tick the ones you want there
### How does it work ?
Basically this app sends requests to different websites (also called sources or providers) to find movies, series and animes and display them in the app nicely
### 100% free and no ads!
Cloudstream-3 (also refered to as Cs3) is open-source, that means that anyone can look at the code, their isn't any invasive data collection and anyone can create their own modifed version

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---
title: Using local extensions
parent: For users
order: 1
order: 2
---
It is possible to use extensions without using repositories. This can be useful when prototyping.

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---
title: How to use nginx with cloudstream
parent: For users
order: 2
order: 3
---
## What is Nginx?