From d84572f575ca84b9833fc91d6956b1004aaf4bab Mon Sep 17 00:00:00 2001 From: Samantaz Fox Date: Thu, 2 Sep 2021 07:30:36 +0200 Subject: [PATCH] =?UTF-8?q?Update=20answer=20to=20`The=20media=20could=20n?= =?UTF-8?q?ot=20be=20loaded=E2=80=A6`=20(#135)?= MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit --- FAQ.md | 21 +++++++++++++++++---- 1 file changed, 17 insertions(+), 4 deletions(-) diff --git a/FAQ.md b/FAQ.md index 32ccf42..28766e6 100644 --- a/FAQ.md +++ b/FAQ.md @@ -44,11 +44,24 @@ If you have an Android phone/tablet, you can check the ## **Q:** The media could not be loaded… -**A:** This problem can occur when Youtube sends corrupted video data. -Try switching instance. Reloading the page a few times may also help. +**A:** This problem can occur in different scenarios: -_Note:_ If you're trying to listen to music, you will have to go to Youtube. -This type of content is protected by DRM. We currently don't support those. +* If you're trying to watch a music clip, Youtube is likely blocking the + video stream. Try enabling `proxy videos` in the preferences (or add + `&local=1` in the URL). Switching instance is also a good alternative, + as this type of content is often geo-restricted. + +* Youtube often sends corrupted video data for the `hd720`, `medium` and + `small` quality settings. Refreshing the page multiple times (5-7) can + fix the problem. You may also set your `preferred video quality` to + `dash` (or add `&quality=dash` to the URL). + +* Rarely, it can be due to an internal failure of the instance and the + video stream can't be fetched. A simple page refresh can solve the issue. + +If none of the solutions listed above fix that problem, try switching +instances. And if that still doesn't work, you'll have to watch the video +on youtube itself (sorry for the inconvenience).